1. Who we are
Utsav Event & Decor is a unit of KBNC Enterprises OPC Private Limited, CIN: U63112DL2025OPC449133. This Privacy Policy applies to information collected through our website and during enquiry-related communication.
2. Information we collect
When you submit an enquiry, contact us or ask us to prepare an event proposal, we may collect:
- Your name, phone number and email address.
- Event location, event type, preferred date and other details you choose to share.
- Messages exchanged by email, phone or WhatsApp.
- Basic technical information recorded by our hosting provider, such as IP address, browser type and access logs.
3. How we use information
We use personal information to respond to enquiries, understand your event requirements, prepare proposals, coordinate services, maintain customer records, improve our website and protect our systems from spam or misuse.
We do not sell your personal information.
4. Enquiry form and email delivery
The enquiry form sends the details you enter to utsav@kbnc.in. Please provide only information relevant to your celebration or service request. Do not submit payment-card details, passwords or other highly sensitive information through the enquiry form.
5. WhatsApp and third-party services
Our website includes a WhatsApp chat link. If you use it, your communication is handled by WhatsApp under its own privacy terms. Our hosting provider, email provider and selected service partners may process limited information where reasonably necessary to operate the website or deliver requested services.
6. Cookies and website analytics
This website does not currently set advertising cookies. Our hosting provider may use essential technical logs for security and performance. If analytics, advertising or additional cookie-based services are introduced later, this policy and any required consent choices should be updated before use.
7. Data retention
We retain enquiry information only for as long as reasonably necessary to respond, prepare proposals, maintain business records, meet legal obligations and resolve disputes. Information that is no longer required may be deleted or securely archived according to our operational needs.
8. Security
We take reasonable administrative and technical steps to protect information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security. You should avoid sending confidential financial or identity documents unless specifically requested through an appropriate channel.
9. Your choices and rights
You may ask us to confirm, correct or delete personal information you have shared with us, subject to applicable law and legitimate record-keeping requirements. You may also ask us not to use your contact details for future marketing communication.
10. Children
Our website is intended for adults seeking event services. We do not knowingly collect personal information directly from children through this website.
11. Updates and contact
We may update this policy to reflect changes in our website, services or legal obligations. The latest version will remain available on this page.
For privacy questions or requests, email utsav@kbnc.in or call +91 62920 29416.